Categoria: Ai News

The Importance of Customer Service in Logistics Increase in online shopping has also led to an increased focus on reverse logistics, which possesses a different set of challenges. He strongly believes that businesses will be able to understand their customers better and ultimately create more meaningful relationships with them. Many companies have started using a…

Chatbots vs conversational AI: Whats the difference? A chatbot is an example of conversational AI that uses a chat widget as its conversational interface, but there are other types of conversational AI as well, like voice assistants. Chatbots have various applications, but in customer support, they often act as virtual assistants to answer customer FAQs.…

What is Natural Language Understanding NLU? Definition NLU helps match job seekers with relevant job postings based on their skills, experience, and preferences. Sentiment analysis apps use NLU to determine the sentiment expressed in a piece of text, such as positive, negative, or neutral. For instance, the word “bank” could mean a Chat PG financial…

Customer service automation: Advantages and examples The IT team also saved programming time by adopting many of the algorithms the pilot teams had developed in the bootstrap implementation. The jeopardy-management process used when jobs couldn’t be scheduled automatically, for example, was taken directly from the processes used by the schedulers during the pilots. Ultimately, overall…